table border=0 cellpadding=2 cellspacing=7 style=vertical-align:top;trtd width=80 align=center valign=topfont style=font-size:85%;font-family:arial,sans-serif/font/tdtd valign=top class=jfont style=font-size:85%;font-family:arial,sans-serifbr /div style=padding-top:0.8em;img alt= height=1 width=1 //divdiv class=lha href=http://news.google.com/news/url?fd=Ramp;sa=Tamp;url=http%3A%2F%2Fwww.tmcnet.com%2Fusubmit%2F-intelligent-automation-rise-personalized-ivr-customer-self-service-%2F2010%2F02%2F04%2F4605910.htmamp;usg=AFQjCNEB8_tb76zcrNj8AljdYX1IMieRRQbIntelligent Automation: The Rise Of Personalized IVR In Customer Self-Service b.../b/b/abr /font size=-1bfont color=#6f6f6fTMCnet/font/b/fontbr /font size=-1b.../b (CRM) solutions Reporting tools Professional services Contact center Dual-tone multi-frequency (DTMF) Interactive bvoice/b response (IVR) bVoice/b-bXML/b List of b.../b/fontbr /font size=-1 class=p/fontbr /font class=p size=-1a class=p href=http://news.google.com/news/more?pz=1amp;ned=ukamp;ncl=dOS4mqdDWR2CIsMnobrb/b/nobr/a/font/div/font/td/tr/table